13 Common Trade Show Mistakes
Mistakes happen whether you're a newbie or a seasoned veteran, but you can avoid the 13 Most Common Trade Show Mistakes. So, let's take a few minutes, while your competitors are reading about Lindsey Lohan or watching reruns of Jersey Shore, to super-size your trade show marketing skills.
1. Going Too Big
We all think we're the big dog on the block, but we're not. If you're new to trade show marketing, starting with an inline 10 x 10 or 10 x 20 may make more sense. You learn what works -- from graphics to display configurations -- before investing in an island exhibit. For example, you'd be surprised how many folks think they need an enclosed conference room only to discover that their clients are more comfortable with an informal meeting area.
Most organizations participate in multiple trade shows each year. There's usually a pecking order to those shows where some are more important than others. It may not make sense to "go big" at the secondary trade shows, when you could invest that money in your main show (where you'll generate more leads and kick the bejesus out of your competitors).
2. Going Too Small
In general, smaller exhibits get less traffic than larger exhibits, if for no other reason than location. Bigger exhibits typically are centrally located, closer to the entrance, and along the main aisles. However, the largest benefit of bigger exhibits is square footage and height. Island exhibits can include presentation area(s), multiple kiosks, seating areas, ample storage, large format graphics, overhead signage, product displays. While these are still possible in inline displays, the space limits how much can be done.
There's a school of thought that says, "At the very least, match the square footage of your main competitors." Here's another idea . . . determine what you want to accomplish at the show and what it will take to exceed those goals, and then design a booth that achieves them. It's not rocket science folks.
For whatever reason, some companies are on autopilot when it comes to their trade show marketing. If you ask them what they want to accomplish, their response it usually "increase sales" or "generate more leads." Really? If those are your only goals, then you might as well toss in "World Peace" and "Ending Global Hunger" too.
Chances are your trade show goals coincide with your overall marketing goals. The skill to execute them in a 3D face-to-face environment. That's where working with a knowledgeable exhibit professional makes all the difference. Just because you are a superstar at marketing, it doesn't mean you know diddly about trade show marketing or exhibit design. A smart trade show professional will spend much of their time asking you what you want to accomplish.
4. Cluttered Graphics
Think back to the bulletin boards in your elementary school classroom. Does that memory make you smile? That's very sweet . . . now do exactly the opposite for your trade show graphics. All that clutter may have been perfect for developing minds hyped up on Elmer's glue and Crayola crayons, but our older brains can't process that much information in 3-4 seconds. We need clear, straight-forward messages. That doesn't mean your graphics can't be colorful, witty, and creative. They just can't be thematic chaos. The message should state who you are, what you do, and what problem you are solving in less than 4 seconds. Everything else is just pretty paper on a package. We like the pretty paper, but we like what's in the package a whole lot more.
5. Giveaways for the Sake of Giveaways
It's funny how free pens, stress balls, and rulers can give us an inferiority complex. They have them. We don't, so we feel like a second-class citizen on the trade show floor. At the next trade show, we have trinkets, and we spend half our time giving them away just to justify having them in the first place. Don't get me wrong. I like free stuff. But the free stuff better have a purpose. A bank that gives away nifty calculators. Smart. The chiropractor who gives away a pen shaped like a spine. Also smart. But when a software company gives away plastic water bottles. What's the point?
The same rules apply for prizes or drawings. The drawing should create a buzz at the show, and should serve as a mechanism to engage potential clients in conversation. Fish bowls where attendees drop off business cards to win an iPod attract leads, but not quality leads. Do you really want a stack of unqualified leads for your sales team to sort through? Probably not.
6. Booth Staff Not Trained
I know you're telling yourself, "My staff knows the products and they know the company, why should I have to train them?" True. Now recall the last time you went to the mall to shop. Those employees knew the products and they knew the company. Did you feel like you received exceptional service. Did they approach you promptly, ask you open-ended questions, listen, and show you exactly what you wanted? Probably not.
Training before the show and before the show opens each day ensures that everyone understands the mission, that everyone knows their role, and that everyone gets their questions answered. Think of a trade show as a job interview. Every person who walks in the booth is deciding whether to hire you (or not).
7. Poor Follow Up on Leads
Why would you bring your own rope to your hanging? And, yet, the vast majority of exhibitors spend considerable cash preparing and participating in a trade show and then neglect the leads they gathered at the show. Well, either they don't value the leads or there's no plan on how to handle the leads. Most of the time it's the latter. What's the saying, "Failing to plan is planning to fail."
8. No Daily Booth Preparation
When your in-laws come to town, you spend days cleaning, organizing, and stressing over dust bunnies. Three days later, you don't care anymore. There are dirty dishes piled in sink and clothes draped over the recliner. The same scenario happens for most exhibitors. They polish and preen for hours before the show opens, and then by Day Two, they ignore the smudges, the carpet boogies, and the stray candy wrappers.
Every day is a new day in Exhibit-Land. Like Disneyworld, it's gotta look perfect before the guests arrive. Assign that task to someone every day and create a checklist. Otherwise, it won't get done, or the person with initiative will do it and resent it.
9. Partying and Socializing
It's a trade show. You're suppose to socialize and party during the off hours. But . . . and here's the BIG BUT . . . you need to be smart about it. First, you're on company time. Even when you think you're not on company time, you're on company time. That's just the way it is. If the company expects you to socialize with clients, then socialize and be on your best behavior. If someone has to tell you what that means, then you shouldn't be socializing with clients.
Second, trade shows may seem like a friendly gathering, and they can be, but they are actually a competition. What you say, where you say it, and who's around when you say it, can have painful repercussions for you and your employer. We are all on high alert for hints, innuendos, and outright gossip about our competitors. It's amazing what someone will tell you, or someone next to your will reveal, after a few drinks.
Finally, and this should go without saying, socializing should not interfere with your show responsibilities. Pace yourself cowboys and cowgirls. Showing up at the booth sweating tequila (no matter how good the tequila was) isn't attractive.
10. Packing and Unpacking
I know. You're tired, and you want to get back to your room, the airport, or home. That's understandable. We all feel that way. But how you unpack or pack your booth will make your life much easier or much harder. You know deep down in your heart that it's the right thing to do. Ultimately, the key to any successful trade show is planning and organization.Your exhibit is no exception.
Carefully unpacking the exhibit and organizing the packaging materials makes the assembly go faster and the repacking much easier. You eliminate the head scratching that invariably occurs at the end of the show. When you take the time to repack the exhibit right, you ensure that the exhibit arrives at the next destination in good condition and ready for the next show. Think of your exhibit as yarn. You have a choice. You can either toss the loose yarn in the case and hope for the best. Or you can wind it carefully into a ball.
11. Participating in the Wrong Shows (not participating in the right shows)
This one is tough. Too often, you never know until you participate. It's kinda like "Mystery Date" where you don't know if the person on the other side of the door is "dreamy" or a "dude." The best advice is to ask your suppliers or strategic partners who may participate in the same show. What's their take on the trade show and has it been beneficial? If possible, ask for specifics such as lead numbers, sales from the show, and promotional ideas. What works and what doesn't work.
In the end, you have to decide based on your own experience. Sometimes the show would have been better if only you had done this or that. That's fine. You'll make the adjustment next year. Other times, it wasn't a good fit because you're selling candy at a diabetics convention.
What you don't want to do is allow tradition or momentum to dictate whether you participate. Just because you have (or haven't) gone every year, shouldn't determine whether you go or don't go this year. Take the time to evaluate your marketing goals and determine whether the show contributes to those goals. If it does, then go.
12. Not Walking the Show and Talking to Competitors, Suppliers, and Potential Partners
It's tempting to just hang out in your booth. After all, it's safe and comfortable. But trade shows are two way streets. Potential customers are there to learn and discover new products, services, and suppliers. You're there to work with those customers . . . but you're also there to learn and discover as well.
Every show is an opportunity to improve your "game." What are your competitors showing? What are they saying? Are there any new products or services which would benefit your company? Are there trends you've overlooked and need to study and implement?
No one is asking you to spy, but friendly conversation goes a long way with friends and foes alike. It's all in your attitude and your approach. Don't be afraid to say "Hello!" and ask how the show is going. You want to be seen as warm and friendly, and not as a medieval fortress with the drawbridge closed. Obviously the same rules apply as the "Party and Socialize" section -- namely, you need to be smart about what you share (and don't share).
13. No Pre-show Marketing
This may be last, but it's certainly not least. In some ways, it should be #1 if only to get your attention. There's no reason, absolutely no reason (unless you want to fail) not to have a pre-show marketing plan. You can spend a little, or you can spend a lot. At a minimum, you should contact your customers to see if they are attending the show. What they tell you may influence what you bring to the show and what you feature in your graphics.
Beyond that, the opportunities are limited only by your imagination and your budget: from pre-show mailings and emails to advertising and contests, and from show sponsorships to industry press releases. You already spend much of your time trying to attract attention to your company throughout the year. Take that energy and creativity and apply it to your trade show marketing. If there was ever a venue for taking risks, it's a trade show. The conservative, Namby Pamby approach rarely works in trade show marketing.
Be bold and beautiful my friend. The show starts in 5, 4, 3, 2, 1.
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